Privacy Policy
This Privacy Policy explains how RS Marble Craft collects, uses, stores and protects customer information when you visit our website, place an order through direct checkout, or share custom-size marble requirements with us on WhatsApp.
1. About RS Marble Craft
This website, Rsmarblecraft.com, is owned and operated by RS Marble Craft. We deal in marble craft products, custom-size marble work and related customer order enquiries.
We collect only the information required to process enquiries, confirm orders, prepare custom quotations, complete checkout orders, communicate with customers and arrange delivery support where applicable.
2. Information We May Collect
When you use our website, place an order, contact us on WhatsApp, or request a custom-size product, we may collect the following information:
- Your name, mobile number, email address and delivery address.
- Order details such as product name, size, quantity, design preference and finishing requirement.
- Custom order details including measurements, reference photos, design ideas, location or space-related information shared by you.
- Checkout, billing and payment-related information needed to confirm and manage your order.
- GST, business name or invoice details if you request a business invoice.
- Website usage information such as browser type, device details, pages visited and basic analytics data.
3. How We Use Your Information
RS Marble Craft may use customer information for the following purposes:
- To process website checkout orders and confirm order details.
- To discuss custom-size marble products, designs, quotations and production requirements.
- To contact you through phone, email or WhatsApp regarding your enquiry or order.
- To prepare invoices, billing records and GST-related documentation where required.
- To arrange packaging, dispatch, delivery coordination and after-order communication.
- To improve website experience, product information, customer support and service quality.
- To prevent fraud, misuse, unauthorized access or any activity that may harm our business or customers.
4. Direct Checkout Orders
Customers may place orders directly through our website checkout. During checkout, we may collect details such as name, mobile number, address, product details, payment status and billing information.
Payment processing may be handled through third-party payment service providers. RS Marble Craft does not intentionally store full card numbers, UPI PINs, net banking passwords or sensitive payment credentials on its website.
5. Custom-Size Orders on WhatsApp
Many customers contact us on WhatsApp for custom-size marble products. You may share measurements, reference images, product ideas, space photos or location details so that we can understand your requirement and suggest a suitable option.
Information shared on WhatsApp is used only for order discussion, quotation, design clarification, production planning and customer communication. Please avoid sending sensitive personal documents unless specifically required for invoice or order confirmation.
6. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve browsing experience, understand visitor behaviour, remember basic preferences and review website performance.
You can control or disable cookies from your browser settings. However, some website features may not work properly if cookies are fully disabled.
7. Sharing of Information
We do not sell customer personal information. We may share limited information only when it is required for business, service or legal purposes.
- With delivery, courier, transport or packaging partners for order dispatch.
- With payment gateway or checkout service providers for payment confirmation.
- With website hosting, technical or security service providers for website operation.
- With accounting, GST, tax or legal support when required by law or business records.
- With WhatsApp or communication platforms when you choose to contact us through those channels.
8. Data Security
We take reasonable steps to protect customer information from unauthorized access, misuse, loss, alteration or disclosure. We use suitable administrative, technical and operational measures to keep order and enquiry information safe.
No website, internet transmission or digital storage method is 100% secure. Therefore, customers should also avoid sharing passwords, UPI PINs, banking passwords or unnecessary sensitive information through phone, email or WhatsApp.
9. Data Retention
We may keep customer order records, invoices, communication history and custom order details for as long as needed for order completion, customer support, accounting, tax, GST, legal, warranty or business record purposes.
When information is no longer required, we may delete, anonymize or securely store it according to business and legal requirements.
10. Your Privacy Choices
You may contact RS Marble Craft to request access, correction, update or deletion of your personal information, subject to legal, tax, GST, order record and business requirements.
- You can ask us to correct wrong contact, billing or delivery details.
- You can request information about the data shared with us for an order or enquiry.
- You can ask us to stop promotional communication where applicable.
- You can request deletion of information that is not required for legal, invoice or order record purposes.
11. Children’s Privacy
Our products and services are intended for general customers and are not directed toward children. We do not knowingly collect personal information from children for independent order placement.
If a parent or guardian believes that a child has shared personal information with us, they may contact us for review and necessary action.
12. Third-Party Links
Our website may include links to WhatsApp, payment providers, social media platforms or other third-party websites. These third-party platforms may follow their own privacy policies and terms.
RS Marble Craft is not responsible for the privacy practices, content or security of external websites that are not controlled by us.
13. Policy Updates
We may update this Privacy Policy from time to time to reflect business changes, website improvements, legal requirements or customer service practices.
The updated version will be posted on this page with a revised “Last Updated” date. Continued use of our website after changes means you accept the updated policy.
14. Contact Details
For privacy-related questions, order data requests, correction requests or communication preferences, you can contact RS Marble Craft using the details below: