Shipping Policy

1. Shipping Coverage

RS Marble Craft ships marble craft products from Makrana, Rajasthan. Delivery availability depends on product size, product weight, packaging requirement, transport serviceability and destination location.

2. Standard Delivery Time

Standard delivery usually takes 7 to 15 working days after order confirmation or dispatch.

Working days do not include Sundays, public holidays, transport holidays, unexpected weather delays, route issues or delays caused by courier/transport partners.

3. Custom Product Delivery Timeline

For customizable, made-to-order or custom-size marble products, delivery time depends on the complete customization process.

• Product type and final size.
• Design complexity and carving detail.
• Material availability and finishing work.
• Customer approval of size, design or reference details.
• Current production schedule and packaging requirement.
• Transport availability for heavy or delicate products.

4. Order Processing and Dispatch

After order confirmation, we review product details, payment status, packing requirement and delivery location. Dispatch is arranged only after the order is ready and shipping details are complete.

• Ready products may be dispatched faster if available in stock.
• Custom products are dispatched only after production and finishing are complete.
• Dispatch may be delayed if address, phone number or payment confirmation is incomplete.

5. Shipping Charges

Shipping charges may depend on product size, weight, packing material, delivery location, courier/transport partner and handling requirement.

For large, heavy, fragile or custom marble products, shipping cost may be confirmed separately before final order processing.

6. Packaging and Handling

We take care to pack marble products properly. Packaging method may vary depending on product type, weight, design, fragility and transport method.

Since marble items can be delicate and heavy, customers should receive the parcel carefully and check the package condition at the time of delivery.

7. Delivery Inspection

Please inspect the package at delivery time. If the package looks damaged, broken, wet, opened or mishandled, take photos before opening.

• Record an unpacking/opening video where possible.
• Keep original packaging until the issue is reviewed.
• Contact RS Marble Craft quickly if the product is damaged or wrong.
• Do not install, repair or modify a damaged product before reporting.

8. Delays Beyond Our Control

Delivery may sometimes be delayed due to courier issues, transport strike, weather, road conditions, remote location, incorrect address, customer unavailability, public holidays or other reasons beyond our control.

We will try to support customers with available delivery updates, but exact delivery time may depend on courier or transport partner movement.

9. Contact for Shipping Support