Terms & Conditions
These Terms & Conditions explain how customers can use Rsmarblecraft.com, place direct checkout orders, request custom-size marble products and communicate with RS Marble Craft.
1. About These Terms
This website, Rsmarblecraft.com, is owned and operated by RS Marble Craft. By using our website, placing an order, making a payment, or contacting us for a custom order, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or place an order through our website, phone, email or WhatsApp.
2. Products and Custom Work
RS Marble Craft deals in marble craft products and custom-size marble work. Product availability, design, size, shade, finishing and price may vary depending on material, handwork, customization and current stock.
- Ready products can be ordered through direct website checkout where available.
- Custom-size products can be discussed on WhatsApp before confirmation.
- Custom work depends on product type, size, carving, design detail and finishing requirement.
- Reference images are used only to understand your design idea; final handmade results may have natural variation.
3. Pricing and Quotations
Product price may depend on size, design detail, material choice, finishing work, quantity, packaging, transport and customization requirement.
For custom orders, the final quotation is confirmed only after checking your product requirement, size, reference image, delivery location and customization details.
4. Order Confirmation
An order is considered confirmed only after order details, price, payment terms and delivery/customization requirements are accepted by RS Marble Craft.
- Direct checkout orders are processed according to the product details submitted on the website.
- Custom orders require discussion and confirmation before work starts.
- RS Marble Craft may contact you for missing size, design, address or delivery details.
- We reserve the right to cancel or hold an order if details are incomplete, payment is not confirmed, or delivery is not serviceable.
5. Payment Terms
Customers may be required to make full or partial payment depending on product type, order value and customization requirement.
For made-to-order or custom-size products, advance payment may be required before production starts. Payment confirmation is necessary before dispatch or final delivery processing.
6. Cancellation Terms
Cancellation requests are reviewed based on order status. Ready product orders may be cancelled only before packing or dispatch.
Custom-size or made-to-order products cannot usually be cancelled once design approval, material arrangement, cutting, carving, finishing or production work has started.
7. Delivery Timeline
Standard delivery usually takes 7 to 15 working days after order confirmation or dispatch, depending on product size, weight, destination and transport availability.
For customizable products, delivery time may depend on customization, product size, carving detail, finishing work, production schedule and final customer approval.
8. Customer Responsibilities
- Share correct name, mobile number, email, address and delivery location.
- Check product size, design, quantity and customization details before confirmation.
- For custom orders, provide accurate measurements and reference details.
- Receive the shipment carefully and check packaging condition at delivery time.
- Share photos or videos quickly if a product arrives damaged or incorrect.
9. Product Images and Natural Variation
Product images are used to show design, style and finishing. Actual marble products may show natural variation in shade, pattern, texture and polish because marble is a natural material and many items involve handwork.