On this page 9 sections
Refund & Return Policy
This policy explains when returns, replacements, cancellations and refunds may be accepted for ready products, checkout orders and custom-size marble products.
Return rules depend on product type
Ready products and custom-made marble products are handled differently because custom items are made according to specific size, design or customer approval.
1. Policy Overview
At RS Marble Craft, we try to provide clear product details, proper communication and careful packaging. Since marble products can be heavy, fragile, handmade or customized, every return or refund request is reviewed based on product type and issue.
2. Return Eligibility
Return or replacement may be considered only in genuine cases such as:
- You received a wrong product.
- The product was damaged during delivery.
- The received product has a major manufacturing issue.
- The product is significantly different from the confirmed order details.
3. Customizable and Made-to-Order Products
Custom-size, personalized, made-to-order or specially designed marble products are generally not eligible for return or refund once approved and production has started.
This includes products made according to your size, design, reference image, carving requirement, finishing choice, space measurement or special instruction.
However, if a custom product is delivered damaged, wrong, or materially different from the approved order details, we will review the issue and may offer repair, replacement, partial refund or another suitable solution depending on the case.
4. Non-Returnable Cases
- Minor shade, texture or natural marble pattern variation.
- Change of mind after order confirmation.
- Wrong size or design selected by the customer.
- Custom product after approval or production start.
- Damage caused by customer handling, installation, cleaning or misuse.
- Product returned without approval from RS Marble Craft.
5. Return Request Process
If you receive a damaged, wrong or defective product, contact us quickly with your order details.
- Send your order number, name and mobile number.
- Share clear product photos from different angles.
- Share packaging photos and unpacking/opening video where possible.
- Do not use, install, repair or modify the product before our review.
- Wait for approval before returning any product.
6. Refund Approval
Refunds are approved only after checking the order details, product condition, photos/videos and return eligibility.
If a refund is approved, the amount may be processed to the original payment method or another agreed method. Bank/payment gateway processing time may vary.
7. Return Shipping Cost
If the issue is due to wrong product, verified damage or confirmed mistake from our side, return shipping or replacement handling may be arranged as per case feasibility.
If return is requested due to customer reason, wrong selection or change of mind, shipping, packaging, handling and transport charges may not be refundable.
8. Cancellation and Refund for Custom Orders
Custom order cancellation depends on current order status. If production has not started, cancellation may be reviewed. If material arrangement, cutting, carving, finishing or production has started, cancellation or refund may not be possible.
9. Contact for Return or Refund
Share your order details with our team so we can review the requirement.
Contact customer care